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Quoted: USA Today, “How to keep your travel complaint from being ignored”
It’s getting worse, researchers say. “There just seems to be so much more to complain about,” says David Aron, a marketing professor at Dominican University who has studied consumer complaints, grudge-holding and retaliation. https://www.usatoday.com/story/travel/advice/2017/06/04/how-to-complain/102420814/ Read…
Guest: “Voice America: Game On Business Talk Radio”
Voice America: Game On Business Talk RadioPsychopath Customers: The Rising Problem of Bad Customer Behavior8/7/2013https://www.voiceamerica.com/guest/17930/dr-david-aron
Quoted: Chicago Tribune, “DePaul student study shows need for retail”
October 28, 2001 DePaul student study shows need for retail
Quoted: Daily Herald Business Ledger, “Does Des Plaines’ Kmart reopening offer hope for Sears Holdings?”
Daily Herald Business Ledger8/24/16Does Des Plaines’ Kmart reopening offer hope for Sears Holdings?https://www.dhbusinessledger.com/article/20160823/business/160829594/
Quoted: CreditDonkey, “How does Car Insurance Work?”
CreditDonkeyhttps://www.creditdonkey.com/car-insurance-work.htmlHow does Car Insurance Work?2/2/2021
Guest: The Doris Davenport Show
https://www.facebook.com/thedorisdavenportshow/photos/professor-david-aron-and-his-students-gave-us-a-great-conversation-on-brand-mark/1759169274331470/