Quoted: USA Today, “How to keep your travel complaint from being ignored”

It’s getting worse, researchers say. “There just seems to be so much more to complain about,” says David Aron, a marketing professor at Dominican University who has studied consumer complaints, grudge-holding and retaliation.

https://www.usatoday.com/story/travel/advice/2017/06/04/how-to-complain/102420814/

Read full story here:

https://www.usatoday.com/story/travel/advice/2017/06/04/how-to-complain/102420814/

https://www.wbir.com/article/news/nation-now/how-to-keep-your-travel-complaint-from-being-ignored/465-9a68b7b8-edc4-40cd-8b18-ab8a476c8520

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